With more than 70 years of hospitality experience and more than 100 hotels spread over more than 20 countries, RIU Hotels & Resorts is a world leader renowned for its warm hospitality, inventiveness, and outstanding service. We presently run Riu Palace and Riu Jambo in Zanzibar, and the much-anticipated Riu Swahili will open shortly.
Come along with us as we continue to redefine excellence and luxury. Whether your goal is to advance your profession, discover new possibilities, or collaborate with a vibrant, diverse team, RIU Zanzibar provides unmatched chances for success.
Position: Junior Assistant Front Office Manager
Department: Front Office
About the Role
You will be essential to making sure that guests have a smooth and enjoyable stay as the Junior Assistant Front Office Manager. In order to maintain the RIU brand’s well-known hospitality quality, you will support the front desk management by supervising team members, managing daily operations, and helping to optimize service standards.
What You’ll Do
- Oversee and plan the actions of front desk employees to guarantee efficient and expert guest check-in and check-out procedures.
- Assist the front desk manager or assistant in managing the concierge, reservations, guest services, and night audit departments.
- Respond to complaints and special requests from visitors in a timely, courteous, and customer-focused manner.
- Work with the revenue and housekeeping departments to keep an eye on room availability, occupancy, and revenue goals.
- To improve service delivery and efficiency, front desk staff should receive coaching, mentoring, and training.
- Assist in the ongoing enhancement of standard operating procedures and make sure they are properly followed.
- Create duty rosters and shift schedules, and make sure there is enough staffing.
- To improve guest interactions, keep a noticeable and personable presence in the lobby.
What We’re Looking For
- A hospitality management degree or diploma, or a similar discipline.
- At least two to three years of experience working as an assistant manager or front desk supervisor at a four- or five-star hotel.
- Excellent leadership qualities and the capacity to inspire and lead a group in a hectic setting.
- Outstanding communication, interpersonal, and guest management abilities.
- Fluent in both written and spoken English; proficiency in additional languages is advantageous.
- Knowledge of front office administration systems.
- Excellent problem-solving skills and meticulousness.
What You’ll Get
Alluring Benefits and Compensation Package: As part of our dedication to rewarding your efforts, take advantage of a competitive salary and bonuses.
Effective Staff Transportation: To guarantee a stress-free commute, we offer all staff dependable and effective transportation solutions.
Healthy Meals While on Duty: Eat wholesome, well-balanced meals to stay energized during the workday.
Exclusive Discounts: Take advantage of exclusive savings at all RIU Hotels & Resorts across the world, allowing you to visit our properties.
Why RIU Hotels & Resorts?
Your Development Is Our Top Priority: At RIU Hotels & Resorts, we think it’s important to develop internal talent. Through internal promotions, training, and mentorship, we are pleased to provide our team members the chance to grow their careers. Whether locally or globally, we make sure your talent is acknowledged and appreciated.
A Culture of Belonging: Be a part of a group where your contributions and thoughts are valued. We create a welcoming, cooperative atmosphere where everyone’s opinions are valued and accomplishments are shared.
Rewarding Your Commitment: Take advantage of a profession that offers competitive pay, benefits, and incentives that show how much we value your hard work and excellence.
Our Commitment
Diversity, equity, and inclusion are important foundations of our success at RIU Hotels & Resorts. Regardless of gender, sexual orientation, gender identity, age, ethnicity, religion, or disability, we accept all applicants. A varied workforce, in our opinion, enhances our culture and promotes service excellence.
We also have a strong commitment to social responsibility and sustainability. We base all of our decisions on sustainability as part of our Proudly Committed strategy. Our commitment to reducing our negative effects on the environment, encouraging ethical behavior, and improving the communities in which we operate is reflected in this initiative.
Joining RIU will allow you to be a part of an organization that aspires to improve the world in addition to providing exceptional customer service.
How to Apply:
To submit your application, please follow the link provided below.
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