Welcome to our website matokeoya.co.tz, In this article, are you looking for Relationship Officer Sme Jobs at NBC Tanzania is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
- In accordance with NBC rules and processes, cultivate and maintain relationships with Small and Medium Business clients by using a proactive and consultative approach.
- By comprehending the business process cycle of your clients, you may apply a customer-focused strategy to offer comprehensive financial solutions for both simple and complicated financial needs.
- By keeping in touch with clients on a regular basis to guarantee their pleasure, you may deliver a unique customer experience that supports the NBC value proposition.
- By actively monitoring the patterns and movements of customer transactions, you may control the quality of the assets and liabilities in the portfolio.
Job Description
Sales and Relationship Management
Outputs to deliver this accountability:40%
- Increase client profitability within predetermined parameters (assets, liabilities, interest, and noninterest revenue) by locating, establishing, and strengthening connections to acquire a larger portion of small and medium-sized business clients’ wallets by providing solutions through a variety of goods and services.
- By holding meetings with well-defined goals and desired outcomes, you can provide clients value-added engagement, frequent in-person encounters, and continuous communication.
- Proactively offer comprehensive financial solutions by proactively identifying and comprehending clients’ financial objectives and demands, as well as their business cycle, with the assistance of product specialists.
- To increase the size of your asset and liability portfolio, cultivate and manage a pipeline of new possibilities and aggressively master referrals.
- Create and manage a customer relationship management plan for the top ten borrowers and non-borrowers.
Customer Service: 20%
Outputs to deliver this accountability:
- Manage the customer experience in a proactive and expert manner by giving pertinent responses on goods and services.
- Quickly address consumer grievances and consistently offer regular input on outstanding problems.
- Maintain thorough records of any conversations or communications with clients.
- Coordinate client relations and operations with other bank departments in an efficient manner.
- Inform clients on the bank’s offerings, policies, and processes.
- Utilize customer input to enhance your offerings of goods and services.
Compliance and Risk Management: 20%
Outputs to deliver this accountability:
- Increase knowledge of and adherence to the Financial Sanctions and Prohibitions of Business Activity, AML, and KYC regulations.
- Every month, review the portfolio to make sure all necessary documentation (KYC, AML, and sanctions) is current. Report any outstanding KYC obligations to the appropriate mandated holders.
- Verify and approve all loan applications and legal documentation, assuming responsibility for their quality and correctness.
- By regularly monitoring client transactions and reviewing excess reports on a daily basis, you can identify any issue accounts and convey suitable risk mitigation techniques.
- To guarantee sufficient industry knowledge and potential hazards and/or possibilities, stay up to date on advancements in different industries and sectors by research, reading, and networking.
Team and Networking
Outputs to deliver this accountability;10%
- Participate in knowledge-sharing and branch meetings every day.
- communicating and exchanging information with other departments (Retail and Corporate Credit, Corporate Banking, Retail Banking) on a continuous basis.
- Participate in community, governmental, commercial development, and local events.
- Create and keep in touch with Product Specialists across the bank’s other divisions, such as Retail Banking, Corporate Banking, and Treasury.
- Comment on other Cross-functional team members’ performance reviews.
Self-Development
Outputs to deliver this accountability; 10%
- Observe and stay current with all changes to policies, procedures, and circulars.
- Make sure you are developing yourself in relation to your job path in order to get new skills and knowledge.
- Finish all necessary compliance training.
Other duties
- Perform all other duties as reasonably assigned.
Education and Experience Required:
- Advanced Business/Accounting Diploma
- Three years of experience in banking
Knowledge, Skills and competences required:
- Excellent business and financial acumen
- Microsoft Office and computer skills
- demonstrated aptitude for creating and carrying out sales strategy
- A thorough comprehension of the credit process and its procedures
- Strong decision-making and problem-solving abilities
- Strong communication abilities both in writing and speaking
- Strong organizational and time management abilities
- Capacity to collaborate and assist others
- High standards of professionalism and honesty
- Excellent familiarity with bank products
- Risk Management
- Credit risk
- Operation risk
- Market risk
Qualifications
Business, commerce, and management studies bachelor’s degrees and advanced diplomas, as well as business improvement orientation (which satisfies certain standards but still requires improvement), knowledge with digital technology (satisfies all conditions), Facilitating the success of the team (satisfies some standards and would require additional improvement), experience in a comparable setting, Adaptability (satisfies certain needs but would require additional work), Although it satisfies some of the objectives, operational administration still requires improvement. Knowledge of products and/or services (meets some requirements but would require more development), and a focus on quality (meets some standards but would require further development)
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