Welcome to our website matokeoya.co.tz. In This Article, Are you looking for 158 Passenger Service Officer Jobs at DART (MOFAT) Tanzania, To provide travel information, oversee fare collection procedures, help passengers, handle complaints, and support seamless station or bus operations in compliance with business standards in order to guarantee effective, safe, and polite assistance to passengers utilizing BRT services.
Through the Dar es Salaam Rapid Transit Agency (DART), the government of Tanzania has given a 12-year contract to Mofat, a local company in Tanzania, to provide services for the second phase of the Bus Rapid Transit (BRT) system, which would cover the route from Gerezani to Mbagala.
Qualifications:
- A diploma or certificate in business administration, public relations, customer service, or a similar discipline.
- At least one to two years of experience working with customers, ideally in the service or public transportation industries.
- Strong proficiency in Swahili and English.
- An additional benefit is having a basic understanding of computers and being acquainted with ticketing or fare collection systems.
Duties & Responsibilities:
- Welcome and help travelers on buses, in terminals, and at stations.
- Give precise details on schedules, fares, routes, and transfers.
- Using ticketing devices or smart card systems, keep an eye on and direct appropriate fare payments.
- Make sure that everyone boards and disembarks in a timely manner, paying particular attention to the older people, young people, and people with disabilities.
- Respond professionally and sympathetically to consumer complaints, questions, and issues pertaining to services.
- Encourage platform safety and crowd control during busy times.
- Inform supervisors of any mishaps, misplaced objects, or misbehavior by passengers.
- Keep designated stations or areas tidy and in a basic state of order.
- In the event of an emergency or delay, coordinate with security, drivers, and control centers.
- Help enforce the laws governing passenger conduct and fare observance.
- Keep track of and report on everyday activities, client comments, and odd occurrences.
Salary Grade: GRADE 6
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